As founder, President and CSO of Health Analytics, Charles Ruetsch, Ph.D., draws on nearly 20 years of experience in managed care and post-market pharmaceutical outcomes research and management. Dr. Ruetsch’s diverse background enables him to balance innovative, sound health care science with cutting edge business strategies that maximize quality, efficiency and profitability for 3rd party payors, manufacturer and large provider clients.

Sensitive to the evolving demands of a changing health care market, Dr. Ruetsch is a practical executive with a rare combination of business savvy and scientific expertise. The depth and breadth of his combined experience has shaped his fundamental belief that health care research must have a measurable impact on business operations.

Prior to forming Health Analytics, Dr. Ruetsch held several senior level positions in functional areas such as: 1) outcomes research, 2) health improvement intervention development, and 3) health care program evaluation for Fortune 1000 managed care and pharmacy benefit management companies. While Dr. Ruetsch provides visionary leadership for Health Analytics, he also lends his expertise to client projects, applying his knowledge of behavior-change technologies, program evaluation, study design, statistical analysis and the strategic application of research findings to address client issues.

Dr. Ruetsch’s results-oriented approach has led him to create provider and consumer health educational interventions including tools to improve treatment compliance. His work in disease management includes an emphasis on influencing provider and patient behavior to improve clinical outcomes. Dr. Ruetsch has developed several physician Continuing Medical Education courses in diverse diseases areas that incorporate sophisticated educational technologies. His diverse experience has proven invaluable to achieving client objectives.

Previously, Dr. Ruetsch held several progressively responsible positions in quality improvement and outcomes, culminating in the position of vice president QI and outcomes for Magellan Behavioral Health, an international managed behavioral health company. He also served as director of clinical product development and outcomes for Caremark (formerly AdvancePCS, and director of health improvement programs and health outcomes research scientist for MEDTAP international. Earlier in his career, Dr. Ruetsch was director of data analysis for a mental health outcomes tracking firm and held several other related positions in data analysis and outcomes management. Dr. Ruetsch began his career as a research statistician for a private psychiatric hospital.

Holding a Master of Science degree in experimental psychology, Joseph Tkacz serves as Junior Scientist for Health Analytics. Joseph draws on his considerable and diverse research experience to participate in the full spectrum of Health Analytics’ research and analysis projects including study development, administration, data analysis and reporting.

Before joining Health Analytics, Joseph held the position of Senior Research Projects Coordinator for the AMDA Foundation where he helped develop protocols and materials for a range of scientific studies, and also assisted with the planning and execution of a national research conference. Prior to this, Joseph worked for three years as a Clinical Research Associate at the Medical College of Georgia where he studied the effects of aerobic exercise on cognition and metabolism.

Already an accomplished researcher, Joseph has published and co-published more than half a dozen scholarly papers and abstracts in refereed journals, and has authored or co-authored over 30 scientific posters. He is IBM^® SPSS^® certified, and was recently awarded the 'Certified Clinical Research Professional' designation by the Society of Clinical Research Associates. Joseph's masters thesis, which examined the effects of GABA-A antagonism on ethanol-induced taste aversions in Sprague-Dawley derived rats, was recognized as the top Graduate Student Research Project by the Southeastern Psychological Assocation in 2006.

Albert has enjoyed a long and successful career in call/service center operations management, with a demonstrated track record of quality, efficiency and cost-effectiveness while maintaining high standards of customer service. Albert’s extensive expertise is invaluable in his oversight of Health Analytics call center operations.

Albert has held a series of progressively responsible management positions overseeing call center functions for the telecommunications industry. Most recently, Albert served as operations manager at Verizon’s National Marketing Center, where he improved productivity by 20 percent and attendance by 40 percent, while managing a service center supervisory staff of 17 and 246 CSRs. Albert led the team to meet the challenging federal regulatory attestation requirements for Wholesale operations that led to approval for Verizon to offer long distance services. Earlier, as operations support manager, Albert established performance standards and measures that were later adopted by the entire department. He also effectively addressed a number of chronic and costly system issues, measurably improving productivity.

Prior to joining Verizon, Albert worked as operations and staff manager for process re-engineering at Bell Atlantic. Both positions offered Albert the opportunity to refine and build on his experience as a skilled call center manager/supervisor managing complex and demanding account service functions, including carrier billing of more than $90 million per month. While there, Albert earned his certification as Facilitator of the Phillip Crosby Quality Education System and was part of the team that trained 325 employees on quality management tools. Albert was also the Project Manager of a Bell corporate initiative with the nation’s three largest interexchange carriers (IXC). Albert's team was awarded the coveted departmental Gold Key award recognizing the effort’s success in cutting costs and improving efficiencies for both Bell Atlantic and the IXC users.

Albert majored in Economics at Howard University in Washington, D.C.

More information available soon.

Jamie Severt
Research Assistant

Jamie is a second year doctoral student at George Washington University in the Industrial and Organizational Psychology program.  His research interests include subjects such as team dynamics, leadership, and organizational efficiency.  In addition, Jamie possesses a strong statistical knowledge base which will be instrumental in helping to answer the tough research questions that are posed by Health Analyitcs clients.

Audrey Sieling - Marketing Manager
Virginia Townsend - Office Manager
Carol Norton - Executive Assistant
Kym Nuñez - Sr. Research Assistant
Lorraine Ilah - Administrative Assistant
Patricia Dugan-Mucci - Documentation Specialist
Monique Ray - Clerical/Finance Assistant